Check whether a new starter could do the job from your written process, and where knowledge sits with one person.
Free pdf checklist · 8 pages · By Nikolas Gannon
In many small teams, how the work happens lives in one or two people’s heads. That works until someone is sick, leaves or is too busy to train the next person. Then response times slip and clients notice.
In my previous role, the process was written down before two new starters arrived. One was taking calls with confidence in about two weeks. This checklist is built from that standard.
Measure how long new enquiries actually wait for a real person, across every channel, for one week.
Check speed, mobile, search visibility, trust and enquiry conversion. The same questions I use in a paid audit.
Map the repeated steps in your business and score them for automation. The same questions I use in a paid audit.
Book a free 30-minute website audit. We'll go through your site together and you'll leave with a short list of what to change first. If a rebuild isn't worth it, I'll say so.